On a path to purposeful leadership
I'm a systems builder and organizational strategist based in Baltimore, with 20+ years of experience working at the intersection of product operations, internal communications, and the people-side of organizational change — primarily in health technology.
My work is shaped by a simple observation: healthy systems have a rhythm. They account for energy, recovery, and feedback — not just throughput. Whether I'm designing a workflow automation, facilitating a leadership summit, or building an operating cadence for a scrappy healthtech startup, my approach is the same: read the terrain, check your supplies, know where you're headed and why — then move.
I'm a Maryland Master Naturalist in training — fueled by morning coffee and kindness — and a lifelong student of how living systems, both ecological and organizational, sustain themselves over time.
I'm currently seeking my next full-time role in the healthtech space or a mission-driven organization. If that's you, let's talk.
Field guides and trail markers
* Available for advisory engagements
Mile Marker 01
Operating Model Design
Translating strategy into the structures, rhythms, and decision frameworks that let teams actually execute — without building systems so rigid they break the moment the map changes.
Mile Marker 02
Process & Workflow Optimization
I find the multi-step manual process and design the version that runs itself. Organizational diagnostics, bottleneck analysis, automation where it belongs — without losing the human judgment that matters.
Mile Marker 03
Internal Communications Strategy
Building the content, cadences, and channels that keep complex organizations coherent — especially during periods of growth, transition, or strategic realignment.
Mile Marker 04
Advisory & Fractional Ops Leadership
For early-stage teams that need senior operational thinking without a full-time hire. I embed, get oriented fast, and build what's needed to make the organization function at its potential.
Mile Marker 05
The Full Pack
Board Certified in Trauma-Informed Care. Certified in Product Operations and Regenerative Leadership. Pursuing CEUs in all three — because the fields keep evolving and so do I.
Field notes and discoveries
Entry 01:
Process Design
Turning a broken intake queue into a self-running triage system
Product change requests were arriving faster than any human could sort them. I designed a Jira automation workflow that triaged, categorized, and routed incoming requests without requiring a person in the loop — from identification to assignment.
OUTCOME: 90% reduction in intake response time.
Entry 02:
Operating Rhythm
Recovering 12 hours of meeting time — and redirecting it toward strategy
Quarterly roadmap planning had become a time sink that consumed the team's capacity without improving their clarity. I redesigned the planning cadence from quarterly sprints to a continuous cycle, restructuring the artifacts and forums that supported it.
OUTCOME: 12 hours per quarter reclaimed for strategic work.
Entry 03:
Resource Strategy
Why lay off good people when you can redeploy them?
At Rally Health, I designed an internal internship program that repurposed talent from support functions into product communications. Less waste, more capability, and a team that understood the product from the inside out.
OUTCOME: Closed a hiring gap and a layoff gap simultaneously.
Entry 04:
Internal Communications
How a communications product evolved into organizational infrastructure
Asked to create “some kind of report or something” that would help enterprise leadership understand our organization's product work, I led my team in building what became a monthly publication that connected product progress to strategic goals, mapped every initiative to the company’s Balanced Scorecard, and ultimately became organizational infrastructure.
OUTCOME: Within a few months of launch, the report had become embedded infrastructure.
Skills & Natural Inclinations
Ops & Systems
Operating model design
Workflow automation
Process optimization
Roadmap operations
Organizational diagnostics
Alignment & Change
Cross-functional alignment
Change enablement
Internal communications
Executive facilitation
Data-informed decision support
Tools & Practice
Jira & Confluence
Claude · ChatGPT · Gemini
Google NotebookLM
Healthtech & pharma ecosystems
Community design & moderation
Trauma-informed practice
Maryland Master Naturalist (in training)
Let’s Connect
Whether you're building something new, fixing something that's stalled, or just trying to get your organization to move with more intention — I'd love to talk. Let's find the route together.